Find invoices for your Enterprise workspace, check when you’re billed, and see how top-ups are paid.
Find and manage invoices
- Open the profile menu, select the workspace, then go to Manage Account → Subscription → All invoices.
- As the workspace Owner or a user with the Billing role, open the invoice you need. You can view pending invoices, download invoices, and pay them.
Check your billing schedule
Subscription invoices are issued around three days before renewal. Your contract sets the billing schedule, which can be monthly or annual.
Billing dates and credit reset dates aren’t necessarily the same. Check your credit renewal date in Manage Account → Subscription, using the information icon beside the credit counter. See Credits & Top-Ups for allocation schedules.
How top-ups are paid
Top-ups reach your credit balance immediately. Let us know the way to pay them that works for you better.
Payment method | When payment happens |
|---|---|
Monthly invoice | Top-ups from the billing cycle are collected on a monthly invoice. |
Saved card | The card is charged at purchase, plus applicable sales tax. |
If the balance runs out, you can’t start a generation that costs credits until a top-up or credits reset adds more.
Overdue invoices can restrict top-ups and pause new generations and agent activity, even if credits remain. Check the invoice and warning email. If access is still restricted after payment, contact your account manager.
Move from Team or Scale
Your account manager handles the move if you ask him. Your assets, folders, members, invoice history, and Elements library can carry over. Earlier invoices remain in Manage Account → Subscription → All invoices.
For invoice questions or any changes, see Contact Support.