You may contact the Enterprise team for help with workspace setup, access, credits, invoices, migration, or a technical problem. You can also send feature requests, educator requests through the same channels.
Include the details we need
Describe what you were trying to do and what happened. Include:
- The page URL. For generation issues, include the model name and the job link from Assets.
- The steps you took and the result you expected.
- What happened instead, including the exact error text.
- A screenshot or recording that shows the problem.
Find the right person for your question
Your Customer Success Manager (CSM) is your account manager. They help with onboarding, workspace setup, invoices, top-ups, and day-to-day questions. They can also arrange creative training with an AI Educator. See Onboarding to plan a setup call or training session.
Your sales representative handles changes to your contract, credit volume, pricing, and commercial terms.