Your Customer Success Manager (CSM) will help you set up the workspace and access. Start with a 30-minute setup call, then you can book a creative session with the creative team.
Book your setup call
- After your workspace is activated, look for the Calendly link your CSM shares with you. Use it to book a 30 min call.
- Invite the workspace Owner, admins or billing contact, and your creative members.
During the call, you’ll review workspace setup and plan creative training. If you haven’t received a booking link, ask your CSM.
Prepare for the call
Bring your member list and roles, planned groups or sub-workspaces, spending limits, migration needs, and first production goals.
Arrange a session with an AI Educator
- Tell your CSM what you want to make, such as product visuals, a campaign, or a video. Explain whether you need an introduction or a workflow your team can repeat.
- Share the prompts, references, and outputs you’ve tried, including examples that didn’t work. Tell your CSM who will attend and your preferred session format.
- Arrange a session time with your CSM. He’ll then pass everything to the educators team, and share a booking link with you.
Set up your first week
- Confirm everyone can select the Enterprise workspace.
- Set group limits, invite the team, and assign roles.
- Add sub-workspaces if needed. If you use SSO, have the Owner arrange setup with IT.
- Create the first project in the workspace.
- Attend the setup call and creative session.
For self-guided practice between sessions, open Academy and choose AI Creation: First Steps.
If you run into an access or generation problem, follow Common Issues & Fixes.