Your Customer Success Manager (CSM) set up Enterprise Studio and build a workflow your team can repeat. Reach them in your shared Slack or Microsoft Teams channel or at enterprise@higgsfield.ai.
Book your first onboarding call
- After activation your CSM shares a Calendly link in the shared channel for a 30-minute call.
- Invite the workspace Owner, admins or billing contact, and creative leads.
Prepare for the call
Bring your member list and roles, the groups or sub-workspaces you need, spending limits, your SSO provider, migration needs and your first production goals.
The call walks through Members, user groups, Sub-workspaces, Usage and SSO, and plans creative training.
Arrange an AI-educator session
- Tell your CSM the result you need (product visuals, a campaign, UGC, video) and whether you want a demo or a repeatable workflow.
- Share examples: prompts, references, outputs - including ones that did not work.
- Name the format and who will attend.
- Your CSM books the AI Educator; pick a slot from the shared calendar.
- Follow up with the recording and the shared channel.
Complete the first week
- Confirm you are in the Enterprise workspace.
- Set group limits, invite the team, assign roles.
- Add sub-workspaces if needed. The Owner sets up SSO with IT.
- Create the first project in the workspace that owns the work.
- Attend the onboarding call and the creative session.
If something does not look right
SSO opens a personal workspace → check the workspace switcher and make sure the same email was invited to the Enterprise workspace.
An action is unavailable → check your project role, workspace permissions and group limits.
Technical issue → send the page or generation link, the steps, expected vs actual result and a screenshot. See Contact Support.
Stay in touch
Shared Slack or Microsoft Teams channel, or enterprise@higgsfield.ai. Feature requests and everything go through the same channels.
Next: create your first project.