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How does billing work?

Updated

You can pay with a credit or debit card, Apple Pay, or a supported bank payment. Payments are processed through Stripe. Subscriptions auto-renew on the same calendar date each month or year until you cancel. The price on the Pricing page doesn't include local tax, which is added at checkout based on your billing location. An invoice is generated for every payment, and your payment methods and billing details are managed in Manage Account → Subscription.

How do I purchase a subscription?

Go to the Pricing page, choose a plan, and complete Stripe Checkout. The plan activates instantly once payment is confirmed.

How do I purchase a subscription?

Method

Examples

Credit and debit cards

Visa, Mastercard, Amex, JCB

Apple Pay

Available on supported devices

Bank payments

Where supported by Stripe in your region

When am I charged?

On the date of your first purchase, and then automatically on the same calendar date each month or year until you cancel. Example: if you subscribed on the 14th, you are charged on the 14th of each month.

To check your next billing date, open Manage AccountSubscription: the renewal date is shown at the top, under your plan name. For details on renewal timing, see When does my subscription renew?

Why is the price at checkout higher than on the Pricing page?

The Pricing page shows the base price before tax. Companies selling digital services are required to collect sales tax or VAT in certain regions, so at checkout Stripe adds the applicable local tax based on your billing location: it appears as a separate line item before you confirm, and rates vary by country, region, and state.

This isn't a fee set by Higgsfield, and Higgsfield doesn't keep it: the amount is remitted to local tax authorities as required by law. If your billing address has changed, update it in Manage AccountSubscriptionBilling information. On business plans (Team, Scale, and Enterprise), adding a valid tax ID can change how tax is applied: see How do I add a VAT or tax ID to my invoices?

Why was I charged an unexpected or different amount?

The most common reasons:

Why was I charged an unexpected or different amount?

What happened

Why

Auto-renewal

Subscriptions charge automatically on the same date each month or year

Prorated upgrade

Upgrading mid-cycle generates an immediate charge for the difference

Credit Pack or Auto-Refill

These appear as separate charges from your subscription

Tax

Local tax is added at checkout and varies by billing location

Promo expiry

If you subscribed at a promotional price, the standard rate applies from the next cycle. See How do promo prices work?

Second account

If two accounts are registered to the same card, both are charged

To check what you were charged for, open Manage AccountSubscriptionUpcoming InvoiceAll invoices. Each line item shows the date, amount, and type of charge.

For accidental or duplicate charges, see How do I get a refund for an accidental charge?

How do I add, change, or remove my payment method?

  1. Click your avatar and select Manage Account.

  2. Open Subscription and scroll to the Payment methods section.

  3. Select Add new payment method.

Adding a new card sets it as the default for future charges.

How do I update my billing address?

On the same Manage AccountSubscription page, find the Billing information section right under Payment methods and select Manage. The details you enter there appear on your invoices.

Invoices and tax IDs

An invoice is generated automatically for every payment. To download invoices, see How do I download my invoice or receipt? To add a VAT or tax ID, see How do I add a VAT or tax ID to my invoices?

Got any questions left?

Credit and debit cards (Visa, Mastercard, Amex, JCB), Apple Pay, and bank payments. PayPal and cryptocurrency are not supported.

Local tax is added at checkout based on your billing location. The tax is shown before you confirm payment.

Yes, but never mid-term. Higgsfield gives at least 30 days' email notice before any price increase, and the new price applies only from your next renewal. Your current term's price stays the same. If you don't agree with the change, cancel before the next renewal. Annual subscribers also get a reminder before the plan renews.

Check your billing history first: Manage Account → Subscription → Upcoming Invoice → All invoices. Contact Support before disputing with your bank: a chargeback can result in permanent account restrictions.

In Manage Account → Subscription → Payment methods. Add a new card first if the one you're removing is your only payment method for an active subscription.

Tax refunds are handled together with subscription refunds under the standard refund policy. Tax cannot be refunded separately.

No. For security reasons, all payments go through Stripe Checkout only: Higgsfield staff have no access to your card details and no way to charge your card manually.

Card data is handled by Stripe. Higgsfield does not store or access full card details.

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