Accidental purchases are refundable under the standard policy, so contact Support as soon as you notice the charge. The most common cases are an accidental upgrade, choosing annual instead of monthly, an accidental Credit Pack purchase, or a duplicate charge. There's no separate form: accidental charges are handled through the standard refund process.
How do I report a duplicate charge?
If the same amount was charged twice, first check whether both are real charges: open Manage Account → Subscription → Upcoming Invoice → All invoices.
Some banks show a temporary authorization hold alongside the actual charge: it's not a real charge, and it drops off on its own. See What should I do if my payment failed?
If both charges appear in your billing history, contact Support with the dates and amounts of both transactions, and the team will review and resolve confirmed duplicates directly.
What if I don't recognize the charge at all?
An unfamiliar charge usually has an explanation: an automatic renewal, a prorated upgrade, an Auto-Refill top-up, or tax added at checkout. Check your billing history first, and see How does billing work? for the full list of reasons. If the charge still can't be identified, contact Support with the date and amount.
What about unnoticed renewals?
Automatic renewals aren't refundable. A renewal isn't an initial purchase, so it falls outside the standard refund policy whether or not you noticed it. To stop future renewals, cancel before the next billing date: see How do I cancel my subscription? Your next renewal date is shown in Manage Account → Subscription, at the top under your plan name.
How quickly should I contact Support?
As soon as you notice the charge. The eligibility window is 7 days from the purchase date or as permitted by the law in your jurisdiction, and requests submitted earlier are faster to process and verify. Check your eligibility before submitting: see How do I request a refund?
What do I need to include in my request?
Include the email address associated with your Higgsfield account, the date and amount of the charge, and a description of what happened, for example "I selected annual instead of monthly," "I clicked upgrade by mistake," or "I was charged twice for the same purchase."
Contact: higgsfield.ai/contact. Processing terms, the service fee, and what happens after approval are the same as for any refund: see How do I request a refund?