Most loading issues are fixed by a hard refresh: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac. Canvas and Supercomputer are complex interfaces that sometimes need a full reload to initialize. The same browser-level causes are behind most "Something went wrong" errors and unresponsive Download buttons. If the issue persists across browsers, check the #announcements channel in the Higgsfield Discord at discord.gg/higgsfield for a platform-wide incident.
What should I try first?
Follow these in order:
Refresh the page: F5 on Windows, Cmd+R on Mac.
Hard refresh to clear the cached page: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac.
Try incognito or private mode. If it loads there, the issue is with your browser extensions or cached data.
Try a different browser: Chrome, Firefox, Safari, or Edge.
Clear cache and cookies for higgsfield.ai in your browser settings, then reload.
Disable browser extensions. Ad blockers, VPN extensions, and privacy tools can interfere with loading.
Check your connection. An unstable network, a VPN or proxy, or too many open tabs can interrupt loading. Disable the VPN, close unused tabs, and make sure your connection is stable.
Why am I seeing "Something went wrong" after a generation?
This message appears when a generation fails to load or process correctly, and the cause can be on your side or on the model provider's side.
Check your side first: run through the steps above, log out and back in, and make sure your connection is stable. If everything is fine on your side, the issue is likely a temporary error from the AI provider, and credits for failed generations are returned automatically. For provider-side errors and credit returns, see My generation is stuck, pending, or failed. What should I do?
If the error keeps appearing, contact Support with your account email, a screenshot of the error, and, if possible, a short screen recording.
Why can't I download my generation?
If the Download button isn't responding, the most common causes are:
Ad blockers or privacy extensions — ad blockers, VPN add-ons, and privacy tools can block Higgsfield's download requests. Temporarily disable the extension, refresh the page, and try again.
Browser download permissions — your browser may be blocking file downloads from the site. Make sure downloads are allowed:
Browser | Where to allow downloads |
|---|---|
Chrome | Settings → Privacy & Security → Site Settings → Automatic Downloads → Allow |
Safari | Preferences → Websites → Downloads → Allow |
Firefox | Settings → Privacy → Permissions → Allow downloads |
Browser-specific issues — if the problem continues, switching to Chrome or Safari usually resolves it. If none of these steps help, contact Support with your account email, a screenshot, and, if possible, a short screen recording.
Canvas or Supercomputer isn't loading or keeps freezing. What do I do?
Both load a more complex interface than standard tools, so a hard refresh is the first step. Canvas autosaves periodically: if it freezes mid-session, a hard refresh restores the most recent save. If either doesn't load at all, try incognito mode first to rule out extension conflicts, then a different browser. Canvas may also load slowly on lower-end hardware or slower connections.
The issue persists across all browsers. What do I do?
If the site doesn't load on multiple browsers or devices, it's likely a platform-wide incident. Check the #announcements channel in the Higgsfield Discord: discord.gg/higgsfield.
If no incident is reported, contact Support and include your browser name and version, your operating system, the exact URL that isn't loading, and a description of what you see: a blank page, an error message, or a spinning loader.
Contact: higgsfield.ai/contact