Refunds are available for initial purchases, within 7 days or as permitted by the law in your jurisdiction, and only if no credits have been used. Renewals aren't refundable. Credit Packs and Auto-Refill charges follow the same conditions as initial purchases, but offers that unlock access or features (rather than credits) are non-refundable once the access is granted. A service fee of up to 6% applies, and if a refund is approved, the subscription is canceled immediately.

## Am I eligible for a refund?

All three conditions must be met:

| Condition | Requirement |
| --- | --- |
| Time since initial purchase | 7 days or as permitted by the law in your jurisdiction |
| Credits used | Zero |
| Purchase type | Initial purchase only |

Using free generations or Unlimited model generations doesn't count as credit usage and doesn't affect eligibility.

## What is refundable and what isn't?

| Purchase type | Refundable? |
| --- | --- |
| Initial subscription purchase | Yes, if conditions are met |
| Subscription renewals | No |
| Credit Packs | Yes: within 7 days of the purchase and zero credits from that pack used |
| Auto-Refill credits | Yes: within 7 days of the charge and zero credits from it used |
| Exclusive Offers that add credits | Yes: within 7 days and zero credits from the offer used |
| Exclusive Offers that unlock access or features (Unlimited access, upgrades, priority) | No: non-refundable once the access is granted |

Renewals, automatic or manual charges after the first billing cycle, aren't eligible. For every refundable type, the 7-day window may be longer where the law in your jurisdiction requires it. The full refund terms are in Section 9.3 of the [Terms of Use](https://higgsfield.ai/terms-of-use-agreement).

## How do I request a refund?

Contact Support and include:

- The email address associated with your account

- The date of the purchase

- The amount charged

- A brief description of why you're requesting a refund

To submit your request, [contact us](https://higgsfield.ai/contact). A service fee of up to 6% is deducted from the refund, and once the refund is processed, the money returns to your original payment method within 5–10 business days, depending on your bank.

## What happens after a refund is approved?

The subscription is canceled immediately: your account moves to the free tier at the moment of processing, not at the end of the billing period. If a refundable Exclusive Offer is refunded, its associated bonuses are removed and your account reverts to your previous plan. See [What are Exclusive Offers?](https://higgsfield.ai/creator-hub/help-center/plans/what-are-exclusive-offers)